Skip to main content
Level 1
September 4, 2026
Question

TurboTax License Failure

  • September 4, 2026
  • 1 reply
  • 4 views

I have a copy of TurboTax 2020 that I installed on a virtual machine.  The host for that machine has failed so I moved the virtual machine to another host.  QuickBooks runs fine but when I run TurboTax, I get an error telling me “The license code is invalid for this machine”.  How do I get this rectified?

 

Thanks

    1 reply

    KatieK7117
    Level 9
    Level 9
    September 4, 2026

    Thanks for posting your question! Moving your VM to a new host can change the machine's hardware ID, which TurboTax's license validation ties to. This will need support to manually reactivate the code for your new host.

    Here is the link to contact  TurboTax Canada Support.