Unable to open my return. Getting error message “Oops! Something unexpected happened.”

16 replies
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Unable to open my return. Getting error message

“Oops! Something unexpected happened.” There is also an image of a puppy displayed on the page.

user17713445337

Level 11

We are aware of the issue, and our team is working on a solution. I've linked your account to this investigation so that we can monitor it for you. Our technical team will automatically notify you via email as soon as a fix is available.

Thank you for being patient while we work on this.

reejajohnAuthor

Level 2

is there any update? it's almost a week and I am unable to open my tax return so that I can print it and mail it to CRA. Please advise next steps

TurboTax_Susan

Alumni - Intuit

Have you tried clearing your browser cache or using a different browser? Are you located outside of Canada?

user17730201495

Level 2

Any updates on this yet? Please, I too have already gone through the clearing cache and changing browswers routine. I have also attempted to correct by changing payment methods (and ultimately paid twoce). This did not correct the issue. Please include me on the update list.