Opening PDF of return to file

9 replies
20 views

I am trying to print my return to file by post but keep getting a message saying the Turbo Tax application has stopped working properly. This has been going for a few days now.

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TurboTax_Susan

Alumni - Intuit

Please clear your browser cache (or use a different browser) and try again.

If you are still not able to resolve this issue, please contact our phone support team for more assistance.

nic2090

Level 2

Intuit customer service is a joke. "Clear your cache?" Numerous people have been reporting this issue over the course of days. You can see multiple posts recently on the discussion. I've personally tried 4 different browsers on 3 different devices. And being outside of the country, turbo tax customer service won't recognize an international phone number as "valid" to connect with anyone for further assistance. The fact I paid to file, and now am unable to, is infuriating. After being a customer for 7 years, this experience may turn me away for good.

user17713445337

Level 11

@nic2090 We can understand your frustration. We are aware of this issue, and our team is working to fix this. I've linked your account to this investigation so that we can track it for you. Our technical team will automatically notify you via email as soon as a fix is available. Thank you for being patient while we work on this.