Cannot print

9 replies
22 views

I have the 2024 program. I have to print one to mail. I have tried everything. It keeps saying this App does not support preview? My printer works fine on everything else. I went to the saved PDF and it is not the one to file.

TurboTax Online Standard

user17713445337

Level 11

If you re using TurboTax Download version make sure it is up to date. If you are using a Online version, make sure to clear cookies and cache or use a different browser.

Please make sure to check if you are using any locked forms that might be preventing to Print.

Thank you for choosing TurboTax.

cbuist1Author

Level 2

No it is not fixed! I have tried for days to print and nothing. No sign of locked forms. I even uninstalled my printer and re-installed and nothing. It is not my printer. Everytime I go to print I get " This App does not support preview". I was online with a rep and she could not figure it out and told me to Try on Saturday.

This needs to be fixed. Please advise when this will be fixed.

Thank you

John321

Level 2

I have the same problem. Please fix.

TALAda

Level 2

Same here. desktop version of 2024 does not allow to print or safe as a pdf file. tried multiple times

TurboTax_Susan

Alumni - Intuit

@TALAda Are you getting the "this App does not support preview" message or a different one? If you are getting a message regarding forms not being ready, you can see a list of Forms that are locked here: Why does TurboTax say my forms are locked or haven't been finalized?

TALAda

Level 2

The tax forms showing are not used in my return but I still can not save as a PDF file or print the return

user17713445337

Level 11

@Tala, uncheck any box related to Schedule 3. Please try to close any open and unused forms. Select Edit > Forms > Clear Current Form, and then Edit > Forms > Close Unused Forms.

All locked forms will be unlocked and ready by the 20th of March, 2025.