Can't print tax form

38 replies
35 views

I have to print my 2025 tax form as it's my first one. However, I keep getting the same error message;

This should not have happened. Don't worry - your data has been saved.

Our TurboTax application has stopped working properly. It rarely happens; we're sorry it happened when you were using it.

Maybe the puppy helps, but you're probably mad and we're already hard at work fixing it.

Please check back again soon. We should resolve this quickly.

You can also contact our support team at https://support.turbotax.intuit.ca/contact/

Thanks for your patience,

The TurboTax Team

I have logged on both my phone and computer but I'm getting the same message.

TurboTax Online Free

user17713445337

Level 11

Our team is currently investigating this issue to ensure a prompt resolution. I have linked your account to this investigation so we can track this for you. As soon as a fix is available, you will receive an automatic email notification from our technical team. Thank you for your patience while we work on this.

Thank you for choosing TurboTax.

SianOBoyleAuthor

Level 2

Thank you so much!

user17713445337

Level 11

@dflanner Are you getting the "Puppy Error" (Our TurboTax application has stopped working properly. It rarely happens; we're sorry it happened when you were using it. Maybe the puppy helps, but you're probably mad and we're already hard at work fixing it.) ?

dflanner

Level 2

Yes I am. I called the helpline last week and they suggested re-doing the return as they thought there was an error with the file. I did that but am still getting the "Puppy Error".

user17713445337

Level 11

@dflanner Thanks for confirming. I have linked your account to this investigation so we can track this for you. As soon as a fix is available, you will receive an automatic email notification from our technical team. Thank you for your patience while we work on this.

Junmo

Level 2

I have the same issue. I wanna just print PDF of my return. It's been happening for 4 days. Please advise me.

TurboTax_Susan

Alumni - Intuit

@Junmo Our development team is looking at the problem, and are working to resolve it ASAP.

inae-kim

Level 2

I am having the same issue. Can you check my account as well??

user17742811883

Level 2

I have the same issue. Could you check my account as well?

user17713445337

Level 11

@user17742811883, we have linked your account to this investigation to track it for you. Our technical team will notify you via email once a fix is available. We appreciate your patience while we work on this.