I didn’t file my 2020 taxes until January 2022. The IRS required me to complete an authentication process and that was completed August 2022. When I check my refund station it has shown “Pending” since August of last year. I am not making any progress on the status online or by calling the number. The chat is closed. I have tried to find an address to mail an inquiry but no luck there either.
I would at least like to verify that they are not waiting on me for anything. Any advice?
You'll need to sign in or create an account to connect with an expert.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.
Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.
Or you can contact your local IRS office. See this IRS website for local IRS offices - http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1 or call 1-844-545-5640 to set up an appointment
Or you may want to contact a Taxpayer Advocate in your area. See this IRS website for Taxpayer Advocate in your area and a toll free number - http://www.irs.gov/Advocate/Local-Taxpayer-Advocate
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
myowntaxes24
Level 1
aznkk82
Level 1
Terrapin69
Returning Member
RickLamar
Level 2
tk01kj
Returning Member
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.