Speaking with a tax advisor

[Vkelley007]

How do I get in touch with someone who can help me. I was promised Help all year. Thank you. Victoria Kelley 

[DoninGA]

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[BobTooms]

I am having issues also. I am more than willing to pay for this advise, but cannot find an easy way to get a hold of someone. The adviser connection portal has been down for days.  This was promised in the ad literature for TT, but it seems to be hard to find. 

[BobTooms]

Here is the response I have been getting for days:

"We’re sorry! We’re having technical issues on our end

Please check back in a bit. We should have things up and running again soon."

What is "back in a bit"?  Seems like that could mean weeks. Be more precise in your speech Intuit. 

[DoninGA]

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@BobTooms wrote:

Here is the response I have been getting for days:

"We’re sorry! We’re having technical issues on our end

Please check back in a bit. We should have things up and running again soon."

What is "back in a bit"?  Seems like that could mean weeks. Be more precise in your speech Intuit. 

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Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

[BobTooms]

Thanks.

I have a request in with each.

I simply want to give Intuit $$  to help me but they seem adverse to that.

Meanwhile, I have found a couple of local CPA's via Yelp more than willing to take my $$.

Just saying.

[Critter]

The system is currently changing from the 2018 to the 2019 program which will open sometime in December ...  so the only way to get help is thru the methods already posted during regular business hours. 

[BobTooms]

Thank you! It would sure be swell if someone at Intuit would have simply put that in the response to my inquiry. I suppose that is too much to ask from them.

[Critter]

All the posters in this thread are volunteers not employees. 

[BobTooms]

I get that. I am just saying Intuit could save their customers a lot of time and frustration if they would simply *think*. Putting a more relevant message in the area would solve that. 

[davidwesleymorehead]

I am trying to buy the 2020 version so I can make changes without going online.

[DoninGA]

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@davidwesleymorehead wrote:

I am trying to buy the 2020 version so I can make changes without going online.

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Go to this TurboTax website to purchase a download of the 2020 desktop editions - https://turbotax.intuit.com/personal-taxes/cd-download/