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Tax Year 2020: Turbo debit card

My stimulus check showed up on my card last night. I can't pull up the site to check my balance and unfortunately my card has an old phone number assigned to it - but the checks are coming in, so just be patient and make sure your bank stuff is up to date. 

Issa43
New Member

Tax Year 2020: Turbo debit card

Yes i agree they definitely didn't consider the amount of users and money to be distributed. I believe i will be using different form of banking next year.

Tax Year 2020: Turbo debit card

Turbo debit card is the worst in will not be doing my taxes next year with them and I've been a loyal costumer for the past 5 years. I did my taxes early this year and I requested a advancement and guess what happened !! same thing that is happening now the website was crashing and I my advancement was not available they had given us a account number and card number but it did not work!!!! Its gonna take time for all this to get fixed . Very disappointed  gladly I'm still working and have a full time job !!! 

Tax Year 2020: Turbo debit card

The whole site n the phone service have crashed. No one can get in. It keeps saying sorry something went wrong

Tax Year 2020: Turbo debit card

Now it's saying my login information is wrong. How's that? It is automatically saved to my computer. I just checked it this morning and it worked absolutely fine. This is beyond infuriating. 

Anonymous
Not applicable

Tax Year 2020: Turbo debit card

Clearly you haven’t been reading the “Stupid ” complaints.......the app isn’t allowing anyone to log in. If you aren’t logged in, how can you  use the live chat system, or anything else Turbo “gives” you?? 🙄

MamaAR
New Member

Tax Year 2020: Turbo debit card

Same! The turbo card app is completely inaccessible.  The turbo card website let's me enter my verification code but then says my account doesn't exist... AND THE IRS WEBSITE DOESN'T HAVE MY TURBO CARD DIRECT DEPOSIT ON FILE... Nothing but a headache :( 

Tax Year 2020: Turbo debit card

The check would be nice too get but some of us have money in the account we now can’t use and don’t have access to. Also It will cost people money too check balance at atm which is wrong since this is Boone’s fault. THE Economic payment check or stimulus check is the least of my worries I still need access to my money in that account. I already had money in turbo debit card account but I stashed it in the vault just in case a emergency or something so I’d have the money too use I’d just have transfer it to the card to be used. Well it’s a emergency and I need too use my money that’s in my account but no way for me to get it transferred Now cause I can’t log in on app due to some error.. the web site wont load... ontop of that I can’t get anyone on the phone or it too even ring. After 

I thought I tried everything I finally got a tax expert for TurboTax on a video call who literally told me he did not know what to tell me even though it was an emergency he had no answer for me and was stunned by my situation. And could not help me at all.. nor could he even tell me what to do so I could get this resolved... Now it’s getting ridiculous... I thought I was keeping my money safe for my family too use when we needed it since we’re not able to work I knew we would rely on it. due too the situation (virus pandemic) America is going Thur. Now I don’t even know what tell my kids about diner tonight or how we can do our laundry today like we had planned Or even get the essentials like a pack of toilet or whatever our basic needs might be.. This is wrong and I’m sure it’s a crime in most/or all of the United States if anyone else was to do something like this. We paid for the service for a reason... seams to have been a high waste.

Tax Year 2020: Turbo debit card

Thats not the issue anymore lady. the issue is that the irs does not have our turbo routing or account numbers on file to give us the stimulus. When we go to check on the IrS website it says there is no bank info. So what? How are you guys processing something?

Ty82
Level 1

Tax Year 2020: Turbo debit card

This is on thr Green Dot banking system not TurboTax.  My first year not using my personal bank and I will not be using a prepaid anything ever again!!

Ty82
Level 1

Tax Year 2020: Turbo debit card

Same! I will be using my personal bank next year! It didnt come no faster anyhow accept $250, so that was a waste of time.  I just had logged onto Irs.gov and they didnt even have my card/greendot info on there ay all so luckily i was able to change and add my real bank.

Ty82
Level 1

Tax Year 2020: Turbo debit card

No the turbo cards have actual routing info because tghey use Green Dot bank.  Go to Turbotax and downloaf your filed 1040 and you'll see the banking info that corresponds to your card. It should not be ypur ss#

Tax Year 2020: Turbo debit card

I remember reading somewhere that the first ppl to receive the stimulus wouldn't be in the system because our money would be here before the tools were initiated but I sent a text to 43411 and still have a negative balance... And I have received my taxes already. Patiently waiting as I can't access info either...

Tax Year 2020: Turbo debit card

Wait. The even better part *sarcasm* is that i go to the IRS website and it tells me there is no banking info. So i go to enter my info and it says my tax info is wrong. So what exactly is turbo tax doing to give the irs the correct information 

Tax Year 2020: Turbo debit card

Same the TurboTax card app is not working and when I checked the IRS tracker for the stimulus check they asked me to enter another direct deposit information cause obviously TurboTax debit card wasn’t working which is funny because that’s What I got my tax refund on and I always load money on the card to pay bills. Can’t even get TurboTax to respond to anything cause their website crashed. 

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