Stimulus check glitching?

[akkkkkkk]

I have filed via the non-filers registration on turbo tax free edition, and when I do "get my payment" it says there is not enough information or something, my fiance has filed via turbo tax free edition as well and has gotten her checks already, I went ahead and used the IRS free file tool as well, as did she but hers went through and mine did not. They are saying that there is not enough information and "we are working on this" 
I received back logged survivors benefits in 2019, I was supposed to receive them in 2014, if that makes me ineligible then I just don't understand, as it was backlogged money that was owed to me and wasn't paid out due to them sending the checks to the wrong address. We owe a large amount of rent now and I am facing eviction if this does not go through.

[CatinaT1]

Go here for stimulus info:  https://www.irs.gov/coronavirus/economic-impact-payments

This FAQ site may also answer your questions.

https://www.irs.gov/coronavirus/economic-impact-payment-information-center

[akkkkkkk]

That literally didn't answer my question at all, all you did was link to the irs FAQ like I'm some kind of boomer, I've scoured that entire page for answers prior to coming here for SPECIALIZED help, which you gave a blanket answer to. You're toxic for that.