Please Help! Used/IRS accepted TurboTax non filers portal and got this today: "Payment Status Not Available According to information that we have on file, we cannot determine your eligibility for a payment at this time."

[mikalmos369]

 I filed via the turbo tax non filers portal on April 5th and was accepted by the IRS. However I did not receive my stimulus today and when I checked the Get My Payment app, I got the following message:

"Payment Status Not Available

According to information that we have on file, we cannot determine your eligibility for a payment at this time.

For more information on the eligibility rules, see our Frequently Asked Questions page."

Anybody have any idea what to do?

[xdigitechx]

To be honest, I was an accountant until I had wreck in '17. Ive been on disability since Jan '19, and I'm getting the same message. I've asked friends I worked with, that still do taxes, and they dont even know what it means. If I hear differently, Ill post it immediately.

[tford0219]

Yup! That's the message they gave me too and now I'm locked out for 24hours

[mikalmos369]

thank you!

[irsguy]

I did the same thing and the return was accepted by the IRS on 4/9. Now I am getting the same message as you on the Get My Payment portal. Frustrating. Good to know I'm not the only one though.

[irsguy]

@tford0219 Why are you locked out for 24hr? The Get My Payment portal has let me submit multiple requests. All have given the same message though.

[tford0219]

Not for sure. This was my first time logging in. After submitting my whole dollar amount wrong 3xs, it's locked me out. However, I know that information is right and now I see others are also experiencing the same issues as me with the portal. 

[irsguy]

Hmm, I get the Payment Status Not Available before I have the option to enter anything other than my SSN, address, etc.

[mikalmos369]

for me it was after

[asterix67]

I get the same error, the IRS already have my Bank Account Info  because I have a payment arrangement with them.