Purchased product didn't work

[Lorraineneher]

I purchased the program for Idaho.  I rec'd an email to download the program.   I was never able to download the program even though I tried several times.   My checking account was charged.  I would like to request a refund.  

Thank you.

[DoninGA]

Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp

[Lorraineneher]

I purchased the software for Idaho. I rec'd it but wasn't able to download it.  I was charged for the software and would like for you to credit my account.

Thank you.