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You will not be able to get website or phone help without your login. So you need a live person to help you. The only way to get that is to contact them on their Facebook page. It is through Green Dot Bank.
https://www.facebook.com/GreenDotBank
That’s incredibly helpful!!! Thank you!
They will be closed for the holiday but you should hear from them on Monday. Good luck.
If you used the refund processing service to pay the TT fees from the federal refund and the balance put on the TT card then the processing bank will NOT be accepting those deposits. They will be rejected and the IRS will issue a check mailed to the address they currently have on file. Putting in a change of address with the IRS before filing your return will be a waste of time but you can put in a forwarding address with the IRS instead so the check can find you.
The IRS will stop mailing payments on 1/15 so if you do not get a check in the mail by 1/27 you can get the money on the 2020 return you will file. The IRS will not start processing returns until 1/27 at the earliest so you have time to wait and see.
If you did not use the processing service and instead entered the debit card direct deposit info directly into the FILE tab then the following doesn't apply to you.
https://www.sbtpg.com/coronavirus-stimulus-payment-info/Economic Impact Payment Information
Last updated: Dec. 30 2020 8:12 am
12/30/2020 Update
The IRS has announced that the second round Economic Impact Payments(EIP) are being delivered directly to qualified taxpayers, and the IRS has indicated payments will NOT be delivered to Refund Transfer banks including Santa Barbara TPG. TPG will not play a role in facilitating these payments. The eligibility amount and status of your stimulus payment can be found at IRS.gov/coronavirus.
If the IRS indicates funds were sent to TPG those funds will be rejected back to the IRS. The IRS may indicate funds were deposited to an account ending in the last four digits of your Social Security number. For your protection any account that was established at TPG to facilitate processing of your tax refund was closed when you received your original tax refund, and that account no longer exists.
Unfortunately, TPG does not have any visibility into this information, therefore our agents cannot answer any questions regarding these payments.
TurboTax has NO control over your stimulus check, nor can TT track it or tell you when you will receive it. The IRS will use the same banking information for the 2nd stimulus that they used for the first one. If that account (or card) is closed then the stimulus will go back to the IRS and they will mail you a check.
See this information from the IRS:
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