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Level 1
December 10, 2025
Question

TurboTax 30% off discount not working?

  • December 10, 2025
  • 1 reply
  • 42 views

I got an email from Intuit where they apologized for canning ItsDeductible (and so they should, lol).  In return, they said, I was eligible for a 30% discount on my next purchase of TurboTax.  But when I use the sign-in link they provide me with, a message pops up right after I sign in saying:

DISCOUNT30 is not valid for your account.

Thanks a lot, Intuit. 🙄  Has anyone encountered this before and might know what's causing it?

Thanks!

1 reply

DoninGA
Level 15
Level 15
December 10, 2025

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue


See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm