Desktop Software Billing

Forum|Forum|7 months ago
November 12, 2025
1 reply
0 views

I've requested twice to get a refund on the desktop software.

No response from Customer Service.

I am hold (for 46 minutes) trying to contact Customer Service.

Is there some other way to contact Turbotax and get help?

I don't want to have to do a chargeback.

TurboTax Home & Biz Windows

xmasbaby0

Level 15

To request a refund for a TT product

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-product/L834M6uyW_US_en_US?uid=m6meybc2

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**