I was in the Army in 2019. But Turbo Tax when checking my IL return says the Military Box must not have a value; it got that value from my military W2. What should I do?

[DanaB27]

Did you check the box for military pay on the "Do any of these uncommon situations apply to this W-2?" screen after you entered your W-2? This box is what the state return triggers off and then the military pay exclusion is automatically entered on your IL return.

[krug jerm]

It is a glitch....I am having the exact same issue

[DanaB27]

Thank you for bringing this to our attention. 

 I think it would be helpful to have a TurboTax ".tax2019" file that is experiencing this issue. You can send us a “diagnostic” file that has your “numbers” but not your personal information. If you would like to do this, here are the instructions:

For TurboTax Online:

• From the left menu, click Tax Tools>
• Tools>
• Share my file with agent click send
• There will be a pop-up with a token number

For TurboTax Desktop:

• On your menu bar at the very top, click "Online">
• Send Tax File to Agent click send
• The pop-up will have a token number

I'll be able to open TurboTax with your numbers but not your personal information. That may help diagnose the issue.