Getting charged fee

[user17724103636]

I am active duty and still getting charged the premium. It says it’s cause I had sold stocks and I had to use the expert. However I never sold, the company had a loss and sold the stock for me. I tried to downgrade cause I never selected the expert option. How do I get the filing for free? 

[JamesG1]

Unfortunately, there is NO military tax discount on TurboTax Experts or TurboTax Desktop products. 

In TurobTax Online, Switch Products or Clear and Start Over may be found in the lower left hand corner of the screen if it is available to you.  

See also this TurboTax Help.  As long as you:

• have not submitted payment, 
• deducted the TurboTax fee from your refund, or 
• registered your product, 

you may erase your return and start from scratch in TurboTax Online. If you have done any of these things, you will need to manually edit your return.

To get started for the Military discount, enter your W-2 and verify your military rank when prompted within the TurboTax Online Product (Free Edition, Deluxe, Premium).  Your military tax discount will be applied when you are ready to file.

See also here.