@EricDelizo_07
You're being charged because you are in a LIVE product, which is not included (at least it shows Live Deluxe underneath your question.) That is an upgrade not included in the military offer. The Live product is for those who are using a tax expert to help with preparing the return. You can remove the Live feature and downgrade to regular Deluxe. But after removing LIVE, you must still follow the points I list below to get the military discount.
FAQ: How do I remove TurboTax Live?
https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-turbotax-live/01/27312
After removing the Live option, then to get the military discount you must do all of these:
1) In the Personal Info (My Info) section, indicate you were in armed forces, then indicate "active duty", answer question about pay grade, and the rest of the military questions there.
2) Enter a W-2 from DFAS
3) On a screen after W-2, you will ultimately see a screen that ask something like "Let's check for uncommon situations" or "Does your W-2 have any of these uncommon situations?" or words to that effect. It shows maybe 10-11 things with check boxes. Be sure to again indicate there that you are "active duty military." I don't know why it asks twice, but it must be checked again there.
4) If it still tries to charge you after removing Live and answering the things above, we can tell you how to get help from TurboTax Customer Support. Just DO NOT PAY. It's much harder to resolve if you have already paid.
