password issue

[rohnnk]

I never picked out a password on my desktop version, yet when I try to access a prior tax return TTX is asking me for a password and then asks for my security question, which I never set up. How can I get pass this hurdle?

[DawnC]

How to Password-Protect (or remove password protection)

Are you trying to view a PDF copy of your return?   Or are you trying transfer in a 2023 .tax file or PDF into the 2024 desktop software?   

Some TurboTax Online customers are experiencing an issue when they are trying to transfer their previous year .tax file from their computer to their current year TurboTax Online account.   We’re currently working to resolve this issue. If you’d like to receive progress updates, sign up here.