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CC5175
Returning Member

ETrade download error message

Still getting an error message when trying to download my ETrade information. Getting the following message from TT...

Did something change? We can't find this account at your bank.

We'll help reconnect it if you need to. Don't worry, we've still got all your transactions. (352)

 

Yes, I've enabled Third Party Data Sharing on Etrade. Yes, I've cleared the cache, history. Yes, I've tried a different browser. Yes, my 1099-B in PDF is available on the ETrade site. TT still can't fetch the info from ETrade. And Reconnect yields the same error results.

 

When I see Did something change? We can't find this account at your bank.. I'm wondering if TT is storing an old ETrade account number somewhere from a previous year. ETrade changed account numbers when Morgan Stanley took over. TT didn't ask me for my ETrade account number, only the login information. So I don't know why it's saying We can't find this account at your bank. And when I see Don't worry, we've still got all your transactions. (352) ... I don't know what transactions it has, or what (352) means.  

And no, I don't want to manually enter all the trades, there are many, 5 pages worth on the 1099-B PDF. 

 

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1 Reply
SharonD007
Employee Tax Expert

ETrade download error message

Your tax documents may not be ready for import yet, even if you see them on the website.  You can wait a few days and try again. 

 

Another option is to enter the summary totals for each sales category (short-term and long-term).

 

For more details, refer to the TurboTax article How do I enter a large number of stock transactions in TurboTax?

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