You can call customer support with questions, but if you mean you expect or require one on one help from a tax expert while you prepare your tax return ("walk through the process") , you are asking for the kind of help only available to users of the online "Live" software.
If you need a LOT of help, you might want to request a refund for the CD/download and wait for the online "Live" software to become available in December and then use "Live" online.
https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-get-turbotax-live/00/27305
CD/DOWNLOAD REFUND https://support.turbotax.intuit.com/forms/refund-request.jsp
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
Customer support is available from 5 a.m. to 5 p.m. Pacific time Mon-Fri
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
