Stimulus glitch

Forum|Forum|6 years ago
April 17, 2020
3 replies
6 views

https://www.forbes.com/sites/jackbrewster/2020/04/16/millions-of-americans-havent-received-stimulus-payments-due-to-glitches/#76bec6d972ca please explain to me how this isnt Turbotax's fault? Cant use the get my payment due to "payment not available" which is from Turbotax not sending the proper account info

macuser_22

Alumni - Champ

@whitefrosty wrote:

https://www.forbes.com/sites/jackbrewster/2020/04/16/millions-of-americans-havent-received-stimulus-payments-due-to-glitches/#76bec6d972ca please explain to me how this isnt Turbotax's fault? Cant use the get my payment due to "payment not available" which is from Turbotax not sending the proper account info

When you request that your fees be taken out of your refund then the IRS cannot do that, it it is done by a 3rd party bank (SBTG) Santa Barbara Tax Group that sets us a temporary account for you and gives the routing and account number to the IRS so the refund will be sent to that temporary account and not directly to you. That is the only that SBTG can then remove the money that you owe and then deposit the rest in to your bank account. The IRS does not have your actual account number so the IRS cannot make a direct deposit to your account.

That is the way that it works and has always worked for ALL tax services that offer pay from refund or refund advance service - not just TurboTax. It has been done this way for years, however it appears that the IRS did not think about this when they devised the direct deposit of stimulus method. This has never been done before (unintended consequences).

(TurboTax (and other tax software companies) are not a bank and can never (by law) handle any refunds or money, that can only be done by a registered bank which is why the SBTG exists.)

Here is a statement from SBTG about this issue

https://www.sbtpg.com/coronavirus-stimulus-payment-info/

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

whitefrostyAuthor

Level 2

so then how the hell can we use the get my payment portal if we have no direct deposit info available. the whole "Payment info not available unable to determine eligibility" is from who the hell ever screwed up with not sending the IRS direct deposit info.

macuser_22

Alumni - Champ

@whitefrosty wrote:

so then how the hell can we use the get my payment portal if we have no direct deposit info available. the whole "Payment info not available unable to determine eligibility" is from who the hell ever screwed up with not sending the IRS direct deposit info.

Nobody "screwed up" if you paid your fees form the refund the IRS does NOT direct deposit into your account so they are not supposed to have that information. The IRS will mail a check.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

Anonymous

Ridiculous... I was planning on using my friend who is a CPA this year. But TurboTax kept blasting me with advertisements that said if I signed up with them I will get on "the fast track" for my stimulus check. Now I am in limbo, I will never use Turbotax again if this isn't resolved soon.

johnshinn3

Level 2

I have NOT received my stimulus check as of 06/14/2020. I believe it was caused by the TurboTax glitch. Now what am I tol do?

It was the first and last time I will be using TurboTax. **bleep** TurboTax!