Lost my card
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New Member

Lost my card

 
4 Replies
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Level 15

Lost my card

Call their Customer Care department

 

 (888) 285-4169

REPORT A LOST, STOLEN OR DAMAGED CARD

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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New Member

Lost my card

It just hangs up if you dont input the card number, what do I do if i don't have the card number?

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Level 15

Lost my card

Thomasp71794 

Is it a Turbo Prepaid Visa Card?   Did you lose the card?   I will assume so, since "lost my card" is the title of this thread.

 

If it's a Turbo Prepaid Visa Card, when you phone the support number at   (888) 285-4169 , listen to everything first.   Do not enter the card number and do not enter an SSN at that point.   You will eventually get to a message that says "To report a card lost, stolen, or never received."   Choose that option number.

 

Then at the next menu, listen to everything again.    Keep listening, and be sure you are responding to a prompt for "lost" (if that's your situation.)   Then keep following the prompts after that.  I don't know exactly what it will do when you choose "lost", since I don't have that card and can't test their phone tree any further than that.

 

I just found that you have another post in another thread.  See the info I left for you there:
https://ttlc.intuit.com/community/after-you-file/discussion/re-if-you-have-any-questions-or-need-ass...

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Returning Member

Lost my card

I lost o e of my cards and that's the one they put my tax return on I wand to report it lost
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