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Level 2
April 15, 2020
Question

App / Website / Phone Number Not working

  • April 15, 2020
  • 8 replies
  • 48 views

I am trying to access my account and all 3 methods are not working . Phone number says its not in service or just keeps ringing . App has been down since i accessed it at 4am . Website won't load up .

    8 replies

    Level 2
    April 15, 2020

    Same thing here!! It's crazy. All of a sudden their whole system is down. Why???

    dreem2bmeAuthor
    Level 2
    April 15, 2020

    pretty sure that its because of the stimulus checks but they need to figure it out asap 

    Level 2
    April 15, 2020

    Has any1 talked to customer service my app been down for 3 days now 

    dreem2bmeAuthor
    Level 2
    April 15, 2020

    nope their phone says its not working or can't be completed as dialed 

    Level 2
    April 15, 2020

    Going through same thing and it’s anoh  in g me but someone said text 96411

    bal last 4 of card number. It worked but still want to see the app website

    dreem2bmeAuthor
    Level 2
    April 15, 2020

    about to try it now and see if it works

    GabiU
    Level 13
    April 15, 2020

    Yes! Hang in there folks. It should be up soon. 
    TurboTax Online is up and running smoothly. The app/site/phone line for the Turbo Visa Debit Card issued by Green Dot is experiencing high volumes today due to stimulus payments being funded, but filing online with TurboTax is uninterrupted.If you are experiencing any issues with the Turbo Card app/site/phone line, please wait a bit and try again.

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    Level 2
    April 16, 2020

    App and website still not working. Pissed off to know end. I dont care to see if the stimulus check is on my card but i need to know how much is theyre so I can pay bills! This is bull crap. About to set up a new card somewhere else