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Issue importing tax information from CRA

Forum|Forum|2 months ago
April 2, 2026
4 replies
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Hello,

I have (7) T3 and (5) T5, but when I try to import them from CRA, Turbotax only imports a single T3 and a single T5. I tried different browser, but no luck. It seems it's only importing the T3/T5 at the top of the list in my CRA account and ignoring the rest.

I did try to import my tax information using another software (Studiotax), and it had no issue importing all of my T3 and T5. So I think Turbotax might be the problem.

Please advise, thank you

I am from QC if that matters, and using Win11, Turbotax Standard Download version 10.01.61 (6002)

TurboTax CD or Download Standard

Best answer by user17765145779

Yesterday, I called customer service and, by sharing my screen (using a TurboTax feature—they only see the software screen), the agent clearly saw the problem.
But Intuit blame the federal and provincial websites for the problem. That’s impossible with both websites.
Furthermore, other users didn’t have the problem when they switched to a different
tax software program to do their import.
That’s what I’m going to do because they couldn’t tell me that TurboTax acknowledges the
problem and is trying to fix it. I’m going to request a refund for TurboTax Desktop, but I was warned that, since I’ve already filed other returns, my request will be denied.

PS In this other thread, Intuit says that the “online” version is more likely to encounter an
issue with importing multiple forms: https://turboimpot.community.intuit.ca/turbotax-support/fr-ca/help-article/canada-revenue-agency/comment-puis-resoudre-problemes-dimportation-larc/L7evVPz9d_CA_fr_CA

TurboTax_Susan

Level 15

Please contact our phone support team as they will be able to assist you further.

U

user17758515417

Level 2

did it work finally ? I have same but with 34 ... documents there Regards

From Quebec , Revenue Quebec fait la même chose ! Avez vous réussi ou on le fait a la main ? Merci

U

Umo5Author

Level 2

--- french below

I didn't call because I figured it would be a waste of time to troubleshoot, considering not many people complained about it. I tried reinstalling the software in french and english, then updated to 10.01.71 (7003) version, but it still didn't work.. Anyway, I really didn't want to fill my T3/T5 manually, so I tried Studiotax again, but the interface is really difficult to navigate compared to Turbotax... So i gave up on trying to do my taxes locally and created an account on Wealthsimple Tax (cloud). It's free, so you can try and see if you like. It was so much easier to use. No issue importing my T3/T5 from CRA, they automatically fill the QC part of it, so I didn't need to import from RQ.

Been with Turbotax for 7 years, but last year they made it hard to share with family, and now I have this issue. It was a good run, but I'm done. Gonna go with Wealthsimple from now on.

----

Je n'ai pas appelé parce que je crois que ça aurait été une perte de temps, considérant que je n'ai pas vu d'autres personnes se plaindre du même problème. J'ai essayé de réinstaller en français et en anglais, et aussi updaté à 10.01.71 (7003), mais ça ne marche toujours pas... Je ne voulais vraiment pas remplir à la main mes T3/T5, alors j'ai réessayé Studiotax, mais l'interface est vraiment difficile à utiliser comparé à Turboimpôt... Alors j'ai juste décidé de faire mes impôts sur le cloud et créer un compte sur Wealthsimple Tax. C'est gratuit, alors tu peux essayer et voir si t'aimes. C'était beaucoup plus facile à naviguer, j'ose même dire plus que Turboimpôt. Pas de problème pour importer mes T3/T5 de ARC, et ils remplissent automatiquement la partie QC, alors je n'ai pas eu besoin d'importer de RQ.

J'ai été avec Turboimpôt depuis 7 ans, mais l'année passée ils ont rendu ça plus difficile à partager avec la famille, et maintenant j'ai ce problème. C'est la dernière goutte qui a fait débordé le vase. Désormais je suis avec Wealthsimple

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user17758515417

Level 2

Merci beaucoup de votre commentaire

ca m embete le cloud mais au moins ca marche .

je vais surement appeler et perdre mon temps 😞

merci

U

user17765145779

Level 2

Same problem here. Received only one T5 and one T3. Idem with Revenu Québec.

I reached Intuit on Facebook. As recommended, I changed and tried with 3 different browsers and erased caches and cookies. They finaly answered to fill manually. No expectation that they correct the problem.

I also tried new installations with my and other computers.

I am from QC and using Win11, Turbotax Standard Download version v. 10.01.81 (numéro 8002) .

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user17761291370

Level 2

Thanks for reporting your support experience. That is the most useful reply in this thread, confirming that there is a problem for many people.

From my perspective, I suspect a problem related to the quantity of slips or slips coming from multiple sources.

I did my father’s report yesterday on my same software and computer, and with 3 or 4 documents to upload, it did work… but it missed one really important information (Quebec source deduction) that I had to enter manually. Consequently, from this experience, even when it works, could be reliability issues ?

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user17768015713

Level 2

Hi! Been using TurboTax for years... Yearly, I have had to import 103 slips T5008 for a member of my family.

Last year (tax year 2024), it worked so-so: I had to complete missing information for some (such as the type of securities and the quantities) and the sell date for all 103 slips. I reported the issue, but went ahead thinking that getting 80% of the data was better than getting none.

This year, the "feature" imports only one slip (the last one) of the 103 slips, and partially at that!!!

The problem is the same with CRA and Revenu Québec.

Intuit did not fix the problem: it seems they made it worse! Is there a solution other than calling the help line???

Using: downloaded version TurboImpôt De luxe 2025 for 8, Version 10.01.81 (numéro 8002) 068G26

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user17765145779Answer

Level 2

Yesterday, I called customer service and, by sharing my screen (using a TurboTax feature—they only see the software screen), the agent clearly saw the problem.
But Intuit blame the federal and provincial websites for the problem. That’s impossible with both websites.
Furthermore, other users didn’t have the problem when they switched to a different
tax software program to do their import.
That’s what I’m going to do because they couldn’t tell me that TurboTax acknowledges the
problem and is trying to fix it. I’m going to request a refund for TurboTax Desktop, but I was warned that, since I’ve already filed other returns, my request will be denied.

PS In this other thread, Intuit says that the “online” version is more likely to encounter an
issue with importing multiple forms: https://turboimpot.community.intuit.ca/turbotax-support/fr-ca/help-article/canada-revenue-agency/comment-puis-resoudre-problemes-dimportation-larc/L7evVPz9d_CA_fr_CA