Why is it more expensive online this year

Forum|Forum|2 years ago
January 26, 2024
6 replies
18 views

I have always purchased the $40 package and now this year i am told I HAVE to buy the $70 package

GHarpe

Level 13

Are you trying to buy TurboTax Online or TurboTax Download and which version are you getting?

Thank you for choosing TurboTax.

iamwizAuthor

Level 2

I have used TurboTax for at least 5 years and always purchased the entry level package now it says because I have charitable deductions (which I do every year) I HAVE to upgrade to the $70 package.

rsutherl1

Level 2

Exact same thing is happening to me. I paid $45 last year for 2 returns and this time it’s $70 x 2 which is a huge increase- it’s making me do it because of charitable donations which does not make my return complicated. I don’t understand.

brenda_watson

Level 6

Please check out our TurboTax Online pricing here as you may have been using the TurboTax US instead of Canada.

Thank you for choosing TurboTax.

Cdahill1098

Level 2

Ya they lost me as a customer as well. Literally any other option is cheaper. We just have to deal with it being less user friendly. It’s nothing to do with what you clicked or how u filed. They are just money hungry. Just forked over 176$ to file my taxes. Absolutely absurd. Would be cheaper for me to just have someone else file for me. 8 years of paying these guys and now I’m officially done.

TM81

Level 2

I used to pay $40 online per person, because I had to buy the Premium to report some small rental income. Now it is asking $130 per couple? No way, a complete scam. I am moving to H&R Block which charges $70 per couple and it is a very comparable software, some people have told me it is even better.

brenda_watson

Level 6

You can purchase TurboTax software at a local retailer near you for a better price.

Thank you for choosing TurboTax.

elombadji

Level 2

Your prices increase make no sense from 2023 to today. We are a group of 7 friends filing taxes with Turbotax for years now and you have managed to lose all of us as customers. Onto new alternatives that are not trying to gouge us.

user17734077025

Level 2

It’s no longer worth it when places like Jackson Hewitt charge a $25 flat fee for literally the same software. TurboTax actually hasn’t been worth it in years I just liked the convenience. This year they’ve lost their simple minds though and I’m done with this rip off. They’ve never helped me in any way other than providing a simple software that everyone uses.

user17713445337

Level 6

@user17734077025 Thanks for the feedback. We truly appreciate the years you’ve spent with us, and I'll make sure your comments about the pricing shift reach the product team.

sbw1171

Level 2

Exact same question. And didn't get to choose anything. Just got to the end and....surprise - it costs almost double this year!

TurboTax_Susan

Level 15

@sbw1171 Each version of TurboTax Do It Yourself (Online) supports different things. If you enter something that's not supported by your current version, you are asked to upgrade. You can see what each version supports on our website: https://turbotax.intuit.ca/tax/software/online

sbw1171

Level 2

The moderator reply directed me to a website pricing list where the most expense "do it yourself" version was $25 less than what I was charged. So this is not a helpful reply and misleading as well. This still does not explain why my return cost almost double than it did last year, with no appreciable difference in my lifestyle or situation.