why is it charging for one time assist at checkout when I only used the help screen

Forum|Forum|5 months ago
March 9, 2026
5 replies
5 views

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user17713445337

Level 6

Could you please confirm the version of TurboTax Online you're using? Is there an Expert Assist label besides the product name on the left-hand panel?

If it does and you have not used any expert services, please call us for further assistance with this issue. To reach our phone support team, go to https://support.turbotax.intuit.ca/contact/.

After you enter some basic information about your problem, the page will provide you with the phone number for the team that can help you the most.

Thank you for choosing TurboTax.

dxyoungAuthor

Level 2

On this issue I've contacted support twice. I was given a link to provide details but there has been no confirmation of a refund. It is easy for TurboTax to figure out and validate my issue

Dave

TurboTaxBrenda

Level 14

Can you please send us a screenshot or picture of the payment page showing the one-time assist? Did you already pay for your software, which included the one-time assist?

Thank you for choosing TurboTax / Merci d'avoir choisi TurboImpôt