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Level 1
Apr 18, 2026 11:29 PM UTC
Question

Want Desktop Version

I accidentally purchased an online version and realized it when I just activated the program. I would like the desktop version, can I exchange it for a version that can be downloaded to my desktop. Thank you.

1 reply

TurboTax_Susan
Alumni - Intuit
Apr 19, 2026 5:48 PM UTC

If you bought a TurboTax Do It Yourself (Online) multi-return package from a 3rd party retailer, the you can use the form on this FAQ to request a refund: https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/taxation/get-refund-turbotax-product/L0GFPCPaC_CA_en_CA