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Level 2

Solved

Received an email about 40% discount but it's not applied to my order

Forum|Forum|2 years ago
March 29, 2024
43 replies
112 views

Hi I received an email about a 40% off deal from TurboTax Canada but it didn't mention a code. After clicking on the email link, I can see the marketing page with an expected $24/return fee for Premier but when clicking on the "Get Started" button and signing in, it's not applied to my return that is in progress. Instead I see a fee of $34 instead of $40, probably from another promotion code. Is also tried to type [phone number removed] as a coupon but it didn't work (I get an error "Voucher code is expired or invalid.").

[Link removed]

It looks like a bug, is it possible to get a coupon code directly on the return's order page?

Thanks,

TurboTax Online Premier

Best answer by Em51651

Didn't get a reply from the moderator but I called the support who said that it was a bug and to pay the fee and ask for a refund after that. I hope TT billing will honor what their support said to me!

mpocock1

Level 2

The exact same thing has happened to me. I am going to wait for a fix before paying.

Thank you.

Moussi2

Level 11

We sent you a personal message. Please check your inbox in regards to that.

Thank you for choosing Turbotax.

Em51651Author

Level 2

Hi @Moussi2

Could you kindly resend it as i didn't receive your email. Thanks for your help!

Moussi2

Level 11

Please kindly check your inbox now.

vlekun

Level 2

Hi, I've also received this email and the discount has not been applied at checkout. Can you please send me the correct information as well, thank you!

Em51651AuthorAnswer

Level 2

DMW8

Level 2

Is this 40% discount glitch still ongoing? I too received the 40% discount email. However, the discount is not applied at checkout even if I opened Turbotax via the sale link.

Em51651Author

Level 2

FYI I made a request for a refund with the following link before the expiration of the 40% discount (expiration mentioned in the marketing email). I will post when I hear back!

https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/taxation/get-refund-turbotax-product/L0GFPCPaC_CA_en_CA?uid=lun3fcbm

TurboTaxBrenda

Alumni - Intuit

The refund request form is for a full return of TurboTax software.

We have sent you a private message.

Thank you for choosing TurboTax.

Thank you for choosing TurboTax / Merci d'avoir choisi TurboImpôt

lz1603002025

Level 2

I could not find a coupon code in the email offer.

swingdummy

Level 2

Hi! I received the same offer, but it wasn't applied as well. Please help!

scb7

Level 2

Hi, i received the email offer for 40% off, but i wasn't able to get it to apply at checkout, had to pay full price. Can anyone from Turbo Tax help me?

Anonymous

@scb7 A private message will be sent to you. To access it, please log in to your TurboTax community account and click on the envelope icon in the top right-hand corner.

Anonymous

@TedN1 Have you been responded to? If not, please send me a message so that I can assist.

@swingdummy Please let me know what you were waiting a response for?

swingdummy

Level 2

@571497
@TedN1
Hello. Thanks for responding. Just to confirm, I was sent a 40% off coupon (picture attached in my original post). When I went to finish filing my taxes, the 40% coupon was never applied. It looks like I was messaged saying that I would have a private response, but I haven't received anything. My files needed to be filed so I had to pay full price. Now I see that you messaged me wondering why I'm waiting for a response. Frankly, I would like to be reimbursed the 40% off as promised in that email that was sent to me. It clearly said that it would be applied at checkout and it never was. Please let me know if you need more information than this. Thank you!

TurboTax_Susan

Alumni - Intuit

@swingdummy

@TedN1

I've sent you a private message. You can check your private messages by logging into the community and clicking on the envelope icon on the top left of the page.

Once you've written your reply message, if you don't see the "Reply" button, use the tab key on your keyboard.

user17742815894

Level 2

Fyi Turbotax

I just did the same and filed via the link in an email from you indicating a 40% discount of filled by March 26, 2026. It did not show as being applied when I paid for our two premier filings ( $40 each). Link for File Now:

[Link removed]

TurboTax_Susan

Alumni - Intuit

@user17742815894 Have you already paid for the return? If so we can go in refund you the excess amount.

user17742815894

Level 2

Yes indeed I have! Thank you-- that would be greatly appreciated.

TurboTaxBrenda

Alumni - Intuit

@KellyBee Yes, you can, and we will want to see a copy of the email you received, as some codes are different. You can send us a private message with a picture of the email received.

Thank you for choosing TurboTax.

Thank you for choosing TurboTax / Merci d'avoir choisi TurboImpôt

user17742815894

Level 2

I've been trying to send a private message to this same end, and the functionality does not appear to be available both in mobile and computer version on this platform. The platform is not great, and would appreciate being contacted to get reimbursement for the discount that was offered. Should not have to go out of my way to get what turbo tax offered, and which the company should be going out of its way to rectify. I have the email to show whomever but it needs to be not through this platform.