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Level 2
Mar 20, 2025 4:03 PM UTC
Question

Online Vs download version

I opened an account on online version but after inputting personal information decided to purchase the download version. Is there any problem switching my account to the download version? Can I delete the info on the online version? 

4 replies

HufinAuthor
Level 2
Mar 20, 2025 9:25 PM UTC

There was a problem. I could only access my Online account. I was unable to input the Licence Code from the Download version.  It took the agent 30 minutes to solve it.  He told me I was lucky. It took others an hour or more to fix the problem. Intuit should fix this flaw in the system.

Level 11
Mar 21, 2025 5:45 PM UTC

@Hufin Glad to know that issue has been resolved. Thanks for the update!

HufinAuthor
Level 2
Mar 21, 2025 6:23 PM UTC

It would be helpful if Intuit would fix this problem so that others and myself next year do not run into it again.  Thanks.