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Level 1
Feb 24, 2025 3:21 PM UTC
Question

Missing Return on Account

I started my 2023 tax return last week. Netfile was down so I couldn't; file. I paid for the service. Now the return is nowhere on my account. Support had no idea what they were doing. I have a payment receipt. 

    1 reply

    Level 11
    Feb 25, 2025 1:56 AM UTC

    @HankHank Please make sure to sign in into the correct year and use the right credentials to continue the return to file. You can also use Forgot my Username/Password option to recover your account details.