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Level 1
July 29, 2026
Question

How do I open a downloaded document to file old taxes

  • July 29, 2026
  • 6 replies
  • 22 views
I paid the $27 fee and it said to download the document however now I cannot open thw document. What do I do?

6 replies

Level 14
July 29, 2026

Can you please explain what you mean by downloading a document? 

Thank you for choosing TurboTax / Merci d'avoir choisi TurboImpôt
Level 1
July 29, 2026

I have some taxes to do from previous years and when I tried to get it started I was prompted to pay $27 (the most basic plan) and it gave me a document to download. I did that but when I try to open it wont work 

Level 14
July 30, 2026

What happens exactly when you try to open it? Were you able to download it and enter your license code?

Thank you for choosing TurboTax / Merci d'avoir choisi TurboImpôt