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Level 2
Jul 29, 2026 6:28 PM UTC
Question

How do I open a downloaded document to file old taxes

I paid the $27 fee and it said to download the document however now I cannot open thw document. What do I do?

6 replies

Alumni - Intuit
Jul 29, 2026 6:53 PM UTC

Can you please explain what you mean by downloading a document? 

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Level 2
Jul 29, 2026 11:41 PM UTC

I have some taxes to do from previous years and when I tried to get it started I was prompted to pay $27 (the most basic plan) and it gave me a document to download. I did that but when I try to open it wont work 

Alumni - Intuit
Jul 30, 2026 1:52 PM UTC

What happens exactly when you try to open it? Were you able to download it and enter your license code?

Thank you for choosing TurboTax / Merci d'avoir choisi TurboImpôt