Error code 84 line 63047 showing negative schedule form ON 479 calculating error

Forum|Forum|1 year ago
February 26, 2025
9 replies
13 views

Need TurboTax to fix this simple error…in schedule form ON 479-A Line 63047 it says if negative put 0

turbo tax put a negative number which is stopping me from Netfiling…HOW DO I GET TURBOTAX TO FIX

I can’t access the forms used to calculate this child care tax relief credit or I could easily fix the problem. I’ve tried calling and even when I explain they still want to spend 3 hrs troubleshooting… I’m 100% sure I won’t be the only one… they had no idea I had to find the line with the error myself by downloading the return and scouring til I found line 63407! I don’t want to use another tax product I’ve used TurboTax for 30 yrs using online self employment product

Anonymous

Can you please send us a screenshot of this section in the form?

Thank you for choosing TurboTax.

BootsfamAuthor

Level 2

TurboTax_Susan

Level 15

Have you tried deleting the child care information and then re-adding it?

Er84-363047

Level 2

@TurboTax_Susan @Help I have the same issue! 😔. How is the fix coming along? Turbotax letting us down this year. No updates from customer support.

BootsfamAuthor

Level 2

I tried explaining relatively simple error.. 2 phone calls ..for the very reason that i couldn’t possibly be the only one..(it’s litterally telling you the line of the error) anyway NO FIX…what I did to proceed -my husband had the negative income and we file together..I sent off his taxes to CRA and then since it’s only for a calculation on a schedule on mine that didn’t change the outcome on my taxes I went in and changed his actual income to zero instead of a negative and was able to then netfile my taxes..I hope my explanation isn’t too confusing 🫤

sleepwell2013

Level 2

SO this just happened to me, my clients were re-assessed and now CRA wants 8,000 BACK because line 63407 was zero and not recorded the spouse's income!!! I put daycare against the lower income, everything was done right. How is my client responsible for TURBO TAX software problem??? I'm pissed.