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Level 2

Question

Cannot submit tax declaration

Forum|Forum|1 year ago
February 27, 2025
5 replies
11 views

Hello Folks,

I was able to sucsessfully submit my tax declaration, but I cannot do it for my wife (she had 0 income).

Federal + Quebec

Federal -> I want to submit using mail and NETFILE -> grey out

Quebec -> I want to submit QuebecNetFile is grey out, but to print and mail cannot select it.

Could you please advise how I can resolve it?

TurboTax Online Standard

GoooksAuthor

Level 2

user17713445337

Level 6

Please verify that none of the forms you are using are locked: TurboTax FAQ: Why does TurboTax say my forms are locked or haven't been finalized?

If you are not using any locked forms, we suggest you to contact our Product support team. They have access to tools we don't have here in Community, like screenshare to investigate this issue for you.

Thank you for choosing TurboTax.

GoooksAuthor

Level 2

Thank you for your reply.

How to check if the form used (in my return) and locked?

brenda_watson

Level 14

Thank you for your patience & for choosing TurboTax.

Thank you for choosing TurboTax / Merci d'avoir choisi TurboImpot

GoooksAuthor

Level 2

Still in progress?

user17713445337

Level 6

You can go over the return and see if anything you entered is related to the locked forms. Most of them are Capital Gains/Loss related.

Also, some people in Quebec are having problems filing if they have a T3 or T5 slip on their return. Our development them is working on resolving that issue.

If you are not using any of the locked forms Please try clearing the unneeded form and then closing unused forms. You can find those options under Edit>Forms in the top menu.

GoooksAuthor

Level 2

It works! Thanks.

Brian1953

Level 2

I am having the exact same problem as of march 18 2025, I live in Quebec any status on a Update?

user17713445337

Level 6

@Brian1953 All the locked forms will be unlocked and ready by the 20th of March, 2025, and you will be able to print/save/Netfile. We appreciate your patience.

snoob

Level 2

Is this happening again in 2026? Because I am having the same issue.

TurboTax_Susan

Level 15

All forms are unlocked except for the Quebec form TP-726.7, which as per the FAQ will be available in early April.

If you are using TurboTax Desktop, please update your software. If you are in Quebec, go into Forms mode and look to see if any forms that you don't need are open. If you do see one that you don't need, choose Edit > Forms > Clear Current Form, then Edit > Forms > Close Unused Forms to get rid of it.

If you are using TurboTax Do It Yourself (Online), please clear your browser cache (or use a different browser) and try again.

pavichokche

Level 2

The problem is that Turbotax keeps filling in the name and SIN on the TP-726.7 which we do NOT need. The form is blank/filled with 0's. I never indicated anything that relates to capital gains pertaining to selling a property, and yet this form won't go away.

I followed your instructions, but clearing the form does not remove the name and SIN, and closing unused forms does NOT remove the form. In fact, even if I override the name and SIN fields and empty them, the form still does not close. I still can't file our Quebec returns.