Cannot pay for Assist & Review because payment panel won't accept month

Forum|Forum|3 months ago
March 7, 2026
2 replies
8 views

Hello! I am using TurboTax Premier Windows Desktop Download (Canada). When I go to the payment panel to purchase Assist & Review for $75, in the credit card section, the pull-down for MONTH only goes to 10. It won't scroll further and I need 11 (November). I tried shrinking the font size in TurboTax and then shrinking the resolution on my screen from 1920 x 1080 to 2560 x 1440 but nothing works. Please help - I really want to get going with Assist & Review. Thanks in advance Bruce

TurboTax CD or Download Premier

TurboTax_Susan

Level 15

Please try clicking in the month box and using the arrow keys to select the month.

If you are still not able to resolve this issue, please contact our phone support team for more assistance.

jbs1Author

Level 2

Clicking in the month box and then using arrows did NOT work. I have tried this previously. Using the arrow keys only allowed me to scroll to last displayed month which was 10. It looked like the frame for the scroll box extended outside the active windows window and therefore it could not be scrolled to or arrowed to. I had to use a different credit card with an expiry date < 10 in order to proceed.

brenda_watson

Level 6

Thank you for your feedback, and we will be looking into this.

luluorange888

Level 2

I had the same issue purchasing Audit Defense, can't enter any expiry date after 10 (October). I called Telephone Support today and this issue wasn't fixed - it's over a month since the last update on March 6, 2026.

I was told use another credit card, but I need to use the one I'm using to get a $15 statement credit from the card issuer. Turbotax won't honour that and just told me to use another credit card. Not using Turbotax next year after this experience.

brenda_watson

Level 6

Our technical engineering team are looking into this, and hope will be added with our new update coming on Thursday. Have you tried just manually entering 11 or 12 to see it would be accepted.?