Can I uninstall Turbo Tax software from my 2nd desktop computer?

Forum|Forum|2 years ago
April 3, 2024
2 replies
13 views

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TurboTax_Susan

Level 15

Yes, you can. It will not delete your returns.

eric895506Author

Level 2

After I uninstalled Turbo Tax software from my 2nd desktop computer, my friend cannot install my Turbo Tax software 2023' in his computer, it has error message saying "Enter your 16-character licence code. It's in the instructions that came with your product and is valid for installation on up to 3 computers." It seems your server have the meter to count on how many computers install per individual software...etc

Last year 2022, it can install Turbo Tax Software up to 5 computers, but this year were limited up to 3 computers.

Question: Can I uninstall the TurboTax software my desktop computer and give the 3rd computers install right to my friend? What is the procedure to process?

TurboTax_Susan

Level 15

The Canadian version of TurboTax CD/Download can only be installed on a maximum of 3 computers, and that has been the case for several years. You might be looking at US information.

Uninstalling from one computer doesn't reset the count for how many times the license has been used. However, if you have only installed the software on 2 computers and are still getting the message that you have no installations left, you can contact our phone support team at 1-888-829-8608 for more help.

user17527023494

Level 2

TurboTax_Susan

Level 15

@user17527023494 Once used, the licence is locked to one account, so you need to use the same account if you want to use the licence on another PC.

user17573924429

Level 2

I have Turbotax Premier 2023 installed on my virtual Windows 10 machine and it was the 5th install, I have just created a Windows 11 virtual machine and am attempting to re-install the 2023 version for history purposes. It will install fine, but it says it has been installed on 5 previous devices.

I still have it active and working on my Win10 box, but would like to remove it and reset the counter, since starting in 2025, Turbotax will not work on Win10 anymore.

I know how to uninstall the Turbotax software from Win10, but how do i reenable one license to be able to install on the Windows 11 Virtual machine?