When the CRA "Auto-fill My Return" (AFR) service works for one partner but not the other, it is usually due to browser caching of the first user's credentials, authorization issues, or the partner not having a fully registered My Account. Open a new incognito or private window in your browser (Chrome, Edge, or Safari) and try to run the AFR for your partner again. Clear Browser Cache/Cookies: Clear your internet history, cookies, and cache in your browser settings. Try a Different Browser: If you used Chrome for yourself, try Firefox or Edge for your partner.We also suggest trying back later; sometimes CRA servers are busy, which can create an error. Hope this helps! Thank you for contacting TurboTax.

TurboTax

File with experts
File your taxes
Experts at your fingertips

An expert helps with your taxes, or does them for you
TurboTax Expert Full Service

TurboTax Expert Assist

TurboTax Self-Employed
Prior year taxes
File myself
File myself
Do it yourself

We'll guide you step-by-step
TurboTax Do It Yourself

TurboTax Self-Employed

TurboTax Desktop
TurboTax Free

Activate your product

Prior year taxes
Business
Business
Business taxes

Get your T2 corporate return done right, your way
TurboTax Business

TurboTax Business Desktop
Tax situations
Tax situations
Tax situations

Find extra guidance for your big life moves
For investors

For 25 and younger

For self-employed

For new to Canada

For life changes
Resources
Resources
Resources

Explore tax tools, get tips, and read reviews
Personal income tax calculator

RRSP savings calculator

Learning hub

TurboTax support (FAQ)

TurboTax community
Pricing

user17740339086

Level 1

Question

auto-fill my return is not working for my partner's return

Forum|Forum|3 months ago
March 17, 2026
1 reply
1 view

anyone know why?

user17713445337

Level 6

When the CRA "Auto-fill My Return" (AFR) service works for one partner but not the other, it is usually due to browser caching of the first user's credentials, authorization issues, or the partner not having a fully registered My Account.

Open a new incognito or private window in your browser (Chrome, Edge, or Safari) and try to run the AFR for your partner again.
Clear Browser Cache/Cookies: Clear your internet history, cookies, and cache in your browser settings.
Try a Different Browser: If you used Chrome for yourself, try Firefox or Edge for your partner.

We also suggest trying back later; sometimes CRA servers are busy, which can create an error.

Hope this helps!

Thank you for contacting TurboTax.