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Question

Assist and review option selected, but later program crashed

Forum|Forum|3 months ago
March 19, 2026
1 reply
20 views

I paid out of my credit card for assist & review, then allowed the software to contact CRA for income information. This took a long time to the point where the window dimmed, indicating the program was about to crash. I restarted the program, and now while I have purchased Assist & Review, with an emailed receipt to prove it, it is now asking me to pay again for the service after re-running TurboTax Standard (desktop version).

The order number on the receipt is TTDNA296735499

TurboTax CD or Download Standard

user17713445337

Level 6

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