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cassandralwilliams

Level 1

Question

why was i charged double

Forum|Forum|3 months ago
June 2, 2026
2 replies
9 views

My fee was taken out of my refund and now I see a charge, and id like to know why

TurboTax Online

Level 15

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

Support is open from 5am to 5pm Pacific time, Monday thru Friday

Level 15

Did you already get your refund deposited without the fees? Or it the refund taking too long?

If the IRS is taking too long to send your refund you still have to pay the fees in time, 36 days after your original estimated refund date.

See What if the IRS reduces your refund or delays it. See How do you justify debiting my account….

https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-turbotax-fees/00/26313

Then when the IRS does send your refund they won't take the fees out again.

And, Why you got charged,

https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turbotax-fees/00/26102

You should have received about 4 emails asking for the fees. If you don't pay they will debit your account. You had to agree to it.