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Level 2

Question

What is form 15111

Forum|Forum|5 years ago
March 27, 2021
20 replies
0 views

I have been using Turbo tax for 5 years I have been a loyal customer, I'm a single mother of 3 making $27000. I received a letter from the IRS telling me I did not claim my Earned income credit, How can Turbo Tax make such a significant mistake? They advertise they are free but it never is, I was charged quite a bit for the taxes and now I get this letter, I trusted them to be diligent...

How do I fix this I cant even amend my taxes, I don't think I'll be using them again next year if I don't get some type of support. This is a big problem I see I'm not the only one by reading other posts.

TurboTax Deluxe Online

Show previous replies

ruthnieto

Level 2

I have the same problem. I return the 15111 form and it has been 8 weeks have not heard anything for the IRS I am trying to get a hold of them but is almost impossible. Did anybody get a refund? I haven’t got a noticed if I got approved or denied and it’s so frustrating.

Alexxmarie

Level 3

It’s almost about eight weeks for me at the seven week mark in a few days and no I haven’t heard anything back either and I don’t believe there’s a way to track it either it is very frustrating I read on a couple posts before hours that the guy did it in May or March and didn’t receive it until November hopefully that’s not a situation that we are in

ruthnieto

Level 2

I met the requirements on the questionnaire which I’m hoping I do get a refund. I did my taxes through TurboTax as well and I had to pay back almost 2k on taxes and I had 3 dependents. Hopefully is just an error and I am able to get something back with inflation I have to work doubles to meet ends. I will keep you posted if I do receive something. Thank you

rashell-wade3

Level 2

Does anyone have an update? we mailed our form on march 23rd and have not recieved anything at all. cant get ahold of anyone and just want to know if from this tax return year 2022 how long has it taken most of you to recieve your EIC... its been 9 weeks now since the day we mailed the letter.

Alexxmarie

Level 3

I honestly don’t think any of us has heard anything I even googled it and tried to reach if there’s away to track it but all it says is we should be receiving a letter at the least before it proceeds, and I don’t think any of us have gotten any letters yet determining wether or not we are approved. I’m located in Louisiana and I doubt the state we are in even matters but yeah I’m in limbo as well

Egorka93

Level 2

The topic seems to be actual in 2022. Apparently, paper-based 15111 misses A LOT of qualifying statements. Here is a helpful online tool from IRS to evaluate qualification for ETIC:

https://apps.irs.gov/app/eitc/filing-status/

In principle, turboTax asked me same questions in the same order along the way of filing my return.
I got a mail from IRS with 15111, but I actually do not qualify.

ruthnieto

Level 2

I was able to check on the click provided and it does say I qualify for an earned credit.

Am771

Level 2

Same thing happened to me and this is the third year with turbo tax

it should not have happened

Kris333

Level 2

Same thing happened to me. I wont use turbo tax again either.

RustieM

Level 2

I am in the same boat. WHY Turbo Tax missed this is beyond me and has cost me time and energy. I cant get anyone at the IRS and since my personal info has changed, I am forced to go through the FEAR monger group called IDME to PROVE I am who I am. So ridiculous. I am well over 10 weeks and cant make an APPT with the IRS either. The lines just dump me.

Sarmoefina

Level 2

Well, Turbo Tax failed me when I filed my taxes. I missed out on the child credit and it’s only after I received this form that I realized that even with the extra fees, guarantees from Turbo Tax. The system failed. I spoke to an agent about this at Turbo Tax and all she offered was an apology, discount for next year when I file my taxes. I wonder why Turbo Tax offers to have you pay extra fees guaranteeing you that they will double check your taxes and make sure you are getting the full compensation. This is a scheme!! Dirty scheme and people are leaving money on the table without knowledge. I am highly disappointed with Turbo tax for not keeping up to their guarantee.’🙎

Bfarine75060

Level 2

I did my taxes in Feb. Paid $89 and I went thru the same process like I have for the past 6-7 years. And I got my taxes back and here in May 2022 I get a letter saying I may be owed around $6k and I read over the letter and I did in fact qualify, so I mailed the letter with required documents. It's been 8 weeks this week I have googled everything I could and called and like everyone else I got dumped. If this was us needing to pay the IRS they would want their money ASAP. But we have to wait forever. I may not use the TurboTax anymore. This is ridiculous and we should be accommodated for their inconvenience.

NCperson

Level 15

@Bfarine75060 - the IRS is woefully backlogged and Turbo Tax has absolutely no control over the speed at which the IRS operates.

I've seen others post that they received letters from the IRS that they MAY be eligible for EITC. But no one has posted that they actually received anything from the IRS. Also, EITC is automatically calculated by Turbo Tax, so I am also trying to figure out how a mistake could have occured. if it weas a software issue then there would be THOUSANDS of complaints on these boards, but otherwise I wonder if it was an input error.

What do you have on line 11 and Line 27a of Form 1040?

Are you under 25 years old? (there was a special rule in 2021 for those under 25 years old)

that will quickly help me understand what is causing the IRS to send out letters that taxpayers MAY be entitied to EITC.

Bfarine75060

Level 2

I call bull. I have used them for years and this past tax season they failed me as well as a lot of people. Why the EIC was skipped but it was. I even looked at my paperwork and yup it was unchecked. I have 2 daughters on my taxes so no reason.

I will never use Turbo Tax again

Alexxmarie

Level 3

I totally agree and am in the same boat!!! But I did however was able to get in contact with the irs and they told me to go back to my turbo tax accct and go to our federal return and do an amendment. You’ll have to go to the EIC and put in some info and it should all change!!! I am getting 4,400 back for my missing EIC!!!! It’s the 844 number for appointment for irs call them tell them the situation they will resolve it even before u make an apt with ur irs office!!! I really hope this helps everyone!!! I’ve been commenting since page 3 so hopfully y’all read this

Critter-3

Level 15

FYI ... the notice says you "MAY" be eligible for the EIC not that you "ARE" and the IRS could be wrong in the generic note they sent. So you will need to use the amendment process to see if you are indeed eligible for that credit.

Be aware that all the credits are triggered by the information entered by the user so when you use the amendment process review all the entries in the MY INFO section concerning the kids and the EIC section in the credits tab.

itsbritxo

Level 2

I just wanted to let turbo tax know since i've read all these responses that are honestly BS. I have filed correctly on my taxes like I do every year. This past year your system MISSED the EIC option. I went back to re-do my taxes and it was never an option and WAS NOT an error on my side. I received a letter from the IRS back in March 2022. I just received the IRS check of 5k and some change. I'm unsure if i will continue using this service.. You have charged me forcefully to get checked by a "tax expert" and make us pay when there is apparently a free option. This is still missed by your extra charge for getting double checked by an expert.. I'm very upset and please dont reply back with its an "maybe" missed or you might be owed letter. No that letter is to say that you messed up and we need to fix your error to get our money.

SAD.

Alexxmarie

Level 3

Thank god one of us got our check it gives me hope again !! Totally agreed I will not be using turbo tax I’ll just file on irs website

itsbritxo

Level 2

I lost hope and then was so happy when i checked the mail. I did get a hold of an irs lady a while ago and she said if you never received a letter you will receive a check but they cant promise when it will be sent out. This is a reply tp Alexxmarie

rhonda1215patton

Level 2

I am a single mother of one, and the same thing happened to me I filled out the paperwork then sent in to the IRS with the link they sent me. Hopefully I will find out something about it soon.