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Level 2

Solved

updates

Forum|Forum|6 years ago
January 23, 2020
18 replies
1 view

What was changed in the latest updates to TurboTax?

Best answer by GabiU

Thanks to your feedback, Release Notes is making a comeback! We're working on a process to make sure you all get updated information.

You've made a difference and we appreciate you taking the time to reach out to us on the community.

Happy filing!

photobug56

Level 5

Apparently what is in an update is now a secret. For many years I've counted on being able to see release notes (as a former software developer that's a big thing to me) but TT / Intuit seems to believe that we don't deserve them anymore, that we should just accept what they choose to dump on us. So we no longer have any way to know what they are doing.

flyboy

Level 2

Federal tax forms are update then when I ask what changes...TURBO TAX master of INFO refers to Turbo Tax dead end

coolcarn1sam

Level 3

Yeah its annoying that the release notes are now secret !

Pressing the Link to release notes on the Desktop TurboTax updater takes us to https://ttlc.intuit.com/articles/4784576 which does not redirect to any place.

TurboTax Support has moved

Click here to go the new TurboTax Support

photobug56

Level 5

I strongly suggest that everyone reading this tell Intuit (politely but firmly) how important this information is, and why. It is my understanding that they are already hearing this from some - I think the more the merrier. We need to know what's changed, and also what is still problematic.

kwpTaxcpa

Level 3

So true.

Come on Intuit, do the right thing!

steve17

Level 3

I strongly object to not being able to see what changed. As the tax prep season goes on, I may file and find an update changes one of the forms I used. I could at least make sure I don't have to file an amended form!

skypilot2

Level 2

Agree, It is important to know how the changes will effect the returns. I have, the last several years, decided to wait till the end of tax season to file due to the changes that occur.

NM1

Level 5

At the very least, TT should provide a list of any federal and state tax forms that were updated. There is absolutely no reason to keep that basic information secret, and many reasons why it should not be.

Intuit, if you don't want to incorporate such a report in the software, at least maintain the list of changes on a Web page that actually works, and is actually official. The community forum is helpful, but it does *not* replace qualified technical support from the manufacturer.

john1648

Level 2

Details on updates are important to be able to monitor any changes in tax calculations or to see what the problems are that are being addressed by the update. Very annoyed by this change in policy - will affect whether I use TT next year!

susanmcturbo

Level 2

Please, Please update the link so that we can see what has been updated each time!

This is critical information to your user community

NM1

Level 5

Still a problem as of today's update.

Al50

Level 2

intuit clearly has little regard for their customer user

DaraLO

Level 12

Release notes for updates have been discontinued. If there are any updates that affect your return, you will be notified via email.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

steve17

Level 3

But, how do you know if it affects my form? What if I do my mother's and print it to send in? Are you only keeping track of what forms I use when I e-file with you?

ThomasM125

Level 15

Before your return is ready to be filed, TurboTax will look it over to make sure there aren't any scheduled updates that will impact your return. If there is an update that may affect your return, you will be notified and your return will not be available for filing until the update has been installed.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

untaxinit

Level 2

Some of us relies on what was updated and when. That is such a great feature. It let us know if the update we are waiting for was actually downloaded. Now we have to go into the program and go through the return just to find out that the update wasn't what we was waiting for! What a waste of time! I've been using this program for 20 years and love that feature. I'm pretty busy and don't have a lot of time to waste so I'm not so sure about using this program next year.

Jerry4337

Level 2

I have complained for years about the lack of information for the state updates and now we get NO information. Next year I will probably try a different tax software. Intuit doesn't seem to care about the customers. TurboTax should take an example from Quicken. They provide full detail on their updates. TurboTax gets 1 star from this long time user.

TooMuchTime

Level 2

I agree that Quicken update info is useful and open. And appreciated.

If you want to use an annual subscription model, you have to 'earn' your customer each year as they decide if they want to sign up again. This kind of issue, poor customer support, is a red flag and a strike against picking up this product.

Might be time to further pressure my congressman to support free tax filing.

LH9

Level 2

I have been a long time TurboTax user and have been very frustrated with the software in general. Now they don't want to tell us what changes they have made in their updates. I feel they are relying on the community to answer questions so they don't have to hire more "experts". Requests for more information seem to keep falling on deaf ears. I almost switched to a different software this year. I plan to next year.

AndrewF1

Level 2

Per discussion with a support agent, today, management made a decision not to provide the details anymore. The support agent did not know this, and did not know why this was done. It took more than 15 minutes for the agent to find out this decision was made. INTUIT/TURBOTAX MADE A BAD DECISION.

Intuit (TurboTax) needs to return to the practice of providing details on the updates they make, be it changes to Federal and Sate forms, or the program itself. WE as the consumer of their product have a right to know what they are so we can assess the impact on us. Senior management needs to re-establish the practice NOW. Keeping us in the dark, most likely will result in my not renewing TurboTax for 2020, and I am a long time user -- in excess of 20 years.