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Level 2
November 25, 2023
Question

Turbotax for Windows. Installation error.

  • November 25, 2023
  • 2 replies
  • 14 views

I'm trying to install Turbotax 2023 on Windows 11. 

 

I am an administrator for my PC. I ran the installation package using "Run as administrator."

 

I receive 2 errors and cannot progress.

 

Errors:

"Error writing to file: C:\Windows\Fonts\wfonts.key. Verify that you have access to that directory."

and

"Error writing to file: C:\Windows\fonts\QT2_B.TTF" 

 

I have access to the folder.

 

I ran the Intuit permissions fix tool.

 

What else can I do to install the product?

    2 replies

    Level 15
    November 25, 2023

    I will page @dmertz 

    Level 15
    November 25, 2023

    I'm not familiar enough with modifying permissions and installing fonts to be able to comment.

    Level 15
    November 25, 2023

    You may have to contact Support on Monday, @cannont1 

     

    How do I contact TurboTax? (intuit.com)

    cannont1Author
    Level 2
    November 28, 2023

    The problem was a larger issue with the Windows installation.  I had to "reset" Windows back to a clean slate and it works fine now.