TurboTax data is missing after update

12 replies
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I filled out all my information for my 2020 return back in mid-March. Today, on April 1, I updated turbotax and data is "missing". I have waited to file due to the unemployment income tax guidance.

My Federal Tax Due swung thousands just from the update - because it thinks I haven't paid any income taxes anymore

My estimated taxes paid is shown as $0, but when I click in, the entries for the estimated taxes I paid appear. I click that I'm done, but the main Deductions page still shows $0.

My charitable donations is shown as $0, but when I click in, the entries that I previously entered appear. I click done, but again the deductions still shows $0.

My rental property information has all disappeared, but again when I click in, the information is mostly saved, though some are gone.

Technical Help

Joan2Answer

Level 3

In a strange twist - I closed turbotax, and instead of continuing a return, I found the return file on my computer, opened that, and the information is back.

But when I open turbotax first, and chose "continue a return", it still shows the incorrect data!

Joan2AuthorAnswer

Level 3

In a strange twist - I closed turbotax, and instead of continuing a return, I found the return file on my computer, opened that, and the information is back.

But when I open turbotax first, and chose "continue a return", it still shows the incorrect data!

EbonyA

Level 13

Please make sure that you are logging into the desktop software each time and are not going online - this may be causing the issue.

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Joan2Author

Level 3

This comment makes no sense to me - I'm only using desktop and I said I had to install updates.

kumstadter

Level 2

I did an update an it deleted my entire 2020 file. I've looked everywhere for it.

Horrible software

Joan2Author

Level 3

That's terrible - this was a different issue as my file wasn't lost, so I think you should create a separate ticket

metchy

Level 3

I also lost my existing return - twice - after installing updates. It just happened again today. I found my prior return in the trash folder. At the conclusion of the update procedure, TT asks if you want to move the dmg files to the trash (I'm using a mac) and I said yes. I believe it also moved my current tax form, in progress, into the trash because that's where I just found it.