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Level 2
December 18, 2024
Question

TurboTax 2024 keeps asking for Activation Code on SAME EXACT PC

  • December 18, 2024
  • 11 replies
  • 306 views

TurboTax 2024 keeps asking for Activation Code on the SAME EXACT PC.  Every time I launch the product on the same computer, I get prompted to re-active the product and consume a license.  The tax season has not even started, and since I downloaded the product a week ago, I have consumed 3 of 5 licenses already.  It appears there an issue with the way Intuit developers are trying to ID the computer.  The product thinks is on a new PC when it is not.  I am using a standard Win 10 PC with Norton 360 AV.  I do not have a USB storage device plugged and nothing is changing on my PC H/W wise.  Only standard windows security and AV updates.  My tax files are stored on OneDrive.  None of the recommend "fixes" from past year work.  IP addresses change and AV/Firewall are not something that should ever be disabled!  Although I tried disabling both and it made no difference.  Please fix your product or remove the license requirement until you do.  Thank you.

11 replies

Level 4
April 9, 2026

I am returning this thread in 2026 and still dealing this stupid issue. It was fine until there was a windows update few days ago and triggered the activation issue.

 

How can this activation issue keep bothering the consumers for multiple years. Can we have a 'recall' /lemon for software product?

Level 2
April 15, 2026

After 2 calls to support that took forever and no fix the last guy gave me a link for an intuit refund.  I thought at least that was something.  WRONG.  Turned in my info and uploaded receipt.  No refund cuz it was purchased over 60 days ago.  Wow.  You just can’t win.  I’ve given up