The software is looping, need IT support

Forum|Forum|4 months ago
March 20, 2026
1 reply
134 views

Your system indicates I need to upgrade to deluxe because of a repay of health insurance discount, when I click on upgrade to Deluxe, new screen, that says great choice, let's continue right where you left off, when i hit continue, takes me back to health coverage screen and starts the process all over again.

TurboTax Online

LeticiaF1

Level 12

To resolve this issue, you can try these things:

Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
Restart the Browser: Close all open windows of your browser entirely and then reopen it.