Tax2015 transfer failed

Forum|Forum|7 years ago
June 5, 2019
5 replies
57 views

Download TurboTax 2015 premier. But it cannot find files of type tax2015

TurboTax Premier Windows

Best answer by VolvoGirl

To Contact Customer Service during office hours M-F 5am-5pm Pacific (8-8 Eastern) https://support.turbotax.intuit.com/contact/

VolvoGirl

Level 15

Are you trying to finish or amend a 2015 Online return? Did you download the tax file ending in .tax2015 in addition to the 2015 program? You don't transfer it. You OPEN the .tax2015 file. Go to File-Open.

srachakondaAuthor

Level 2

Sorry I was not clear. I already have TurboTax 2015 premier installed. I opened it and wanted to transfer information from a file of type "TAX2015". Browse cannot find it because it is expecting tax2014 etc. Looks like it can only transfer from tax2014 and NOT from tax2015. When I had originally saved it 2 years ago I must not have saved it in the right format.

VolvoGirl

Level 15

Like I said you do not transfer it. You just Open the .tax2015 file in the program.

srachakondaAuthor

Level 2

Thank you so much. That problem is now solved ie it found TAX2015 file. However when I tried to copy 3 states, it is asking me to pay for them again. But I had already paid for them in 2015. I will contact TurboTax or ask the community in a different thread. Appreciate the help. This whole problem came up because my computer has a new os now and all the old files were deleted.