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Level 1

Question

State E-file undisclosed charges

Forum|Forum|5 years ago
July 13, 2020
21 replies
0 views

I purchased the CD/Download Turbotax Deluxe that said included Federal Returns, Federal E-File, and State Returns. If you read carefully on the back you see the State is only free to print or e-file for $19.99 each. After I completed my taxes with TT, I now find out I'm being charged $24.99. How do I get a refund from turbo tax for the extra 5 bucks you charged me?

I have been using intuit Turbotax for years and it seems each year I get nickel and dime'd more and more; its like your goal is to be worse than paying the Fed and State

Show previous replies

SSWOH

Level 2

I agree I was charged $50 after making an amended return but in NEVER amended the state one. but got charged $50!

bu8

Level 2

It's nothing new with TurboTax, they've been known for prices changes and hidden costs. In this case, there are a number of different costs stated throughout their website, confusing to say the least.

Tweety7

Level 2

I encountered the same problem, but I have the Business edition. Should be free. Anyway to find out how to get refund?

xmasbaby0

Level 15

@Tweety7

"I encountered the same problem"

There are thirty-five posts on this thread. Which one do you have the same problem as? And get a refund for what?

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

BadKarma

Level 2

yup, me too! I've been a customer for over a decade, next year Turbo Tax can eat a huge bag [removed]. I can do without their **bleep**ing bull**bleep**. P.S. Turbo Tax...do you get your software from DOMINION!!!

edwardrose64

Level 2

Use the free T-Tax software. Then all 50 States have free E File. You have all the information, just load it up.

Critter-3

Level 15

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support for this situation:

https://support.turbotax.intuit.com/contact/

Mark700

Level 2

I have always mailed hard copies and figured this year I would finally do e-file since it's free (didn't believe they charged you initially). Then, alas they want $25 to e-file the state. What gives? May be worthwhile since I am sure the actual number of humans going to the office at the IRS must be way down, so a hard copy could take forever. Just aggravating that they want to charge you for making things easier for them? Recently changed my cable provider and the new company informs me they are NOT sending out people to do the installation due to COVID and would send me an installation kit with instructions. OH, ok! Then they wanted to charge me $10 for installation!!! HUH!! Told them if they wanted me to do the switch the $10 needed to go away. Amazing. Hope all are well.

xmasbaby0

Level 15

E-filing fee in desktop software

Did you purchase desktop software with state software included? They sell Deluxe both with and without state software--so you have to be careful which one you choose. And even if it does have the state software download included, that is for preparing the state. There is an extra fee to e-file the state. You can avoid the state e-file fee if you print and mail the state instead of e-filing it.

Mark700

Level 2

Had the free state download. This was the e-file fee.

Jievja314

Level 2

what is the extra charge of 5 for the return that i purchased? i have the DELUXE edition which states a free set file...what the **bleep**?

mesquitebean

Level 15

@ Jievja314 wrote:
what is the extra charge of 5 for the return that i purchased? i have the DELUXE edition which states a free set file...what the **bleep**?

Desktop Deluxe comes in 2 versions--with or without a state program.

If your desktop program is the Deluxe combo version (prepares both Federal and State returns), it includes a free state program with which to prepare an unlimited number of state returns of that one state. However, there is a 24.99 state efile fee for each state (except no efile fee for New York state). The state efile fee was 19.99 until March 1, then since then it has been 24.99. There is no fee to print and mail a state return.

Justwannafile

Level 2

I think this makes for a good class action. The packaging states Federal and State E-File. Let's use this thread to keep in touch on that effort

VolvoGirl

Level 15

Can you post a picture of the package saying state efile?

The Box should say Federal Returns & Federal E-File plus State Returns. It does not say state efile is included. It also says on the back of my CD case in the comparison chart....

1 state product via download (print free or efile for $19.99 each) prices subject to change without notice.

Critter-3

Level 15

@VolvoGirl is correct ... the packaging is very specific and has been the same for many years so a lawsuit will not work. Your failure to read the package and understand the specifics is not the fault of the manufacturer.

If you bought directly from TT then there is an unconditional 60 money back guarantee ...

Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp

Justwannafile

Level 2

It only takes seven people with the same problem which can give substantial rise to same common issue — in other words many others were also deceived by the state filing undisclosed charges

to pursue a class action

paleoallen

Level 2

I have been trying to "Pay" the $25 bucks to e-file state forms from TurboTax. I called the number they provided and they want me to pay $30 to talk to a real person to find out the number I need to purchase the e-file. Really? I waited I know but why should I have to pay $50+ for the privilege of someone taking my money.

mesquitebean

Level 15

@ paleoallen wrote:
I have been trying to "Pay" the $25 bucks to e-file state forms from TurboTax. I called the number they provided and they want me to pay $30 to talk to a real person to find out the number I need to purchase the e-file. Really? I waited I know but why should I have to pay $50+ for the privilege of someone taking my money.

You didn't describe any detail about your roadblock or error message. It's possible someone in the user forum might see it and have a suggestion.

There is no fee for Customer Support in the desktop product. The $30 fee that Support (or their automated recording) mentioned is only for users who are using the Online Free Edition. Free Edition users have to upgrade to PLUS ($30) for phone support, but that doesn't apply to desktop software.

TurboTax Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

Try this phone number:

https://support.turbotax.intuit.com/contact/

You can also contact a Support agent by messaging at Twitter or Facebook:

https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax

paleoallen

Level 2

I tried the 446-8848 number to no avail. I finally found

[phone number removed] and was able to get a sales representative to sell me the access to e-file. FYI I do not consider having to pay $30 for "free" access actually FREE.