Speak to live agent

Forum|Forum|6 years ago
February 23, 2020
62 replies
2 views

IRS hold

TurboTax Deluxe Online

Show previous replies

Paul_17

Level 2

I'm ready to submit my returns. Turbo tax asked my to login to my account. I did but Turbo tax wouldn't accept my password. After several attempts, I changed my password and was still locked out. I'm to seconds away from completing my taxes. This is very frustrating.

I've be a Turbo tax customer for many years. But now, not being able to get help when I need it, I can't and have to write this email, not knowing when my issue will be resolved.

After this episode I don't know if I continue using Turbo tax in the future. That would be a loss for both of us.

Paul Baum

[phone number removed]

CarissaM

Level 15

It sounds like you may have more than one Intuit account, which is causing an issue.

Please click here to give us a call, so we can better assist you with this, as we cannot access your account from this public forum. @Paul_17

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Scotteb1

Level 2

I tried to send my return in but it keeps saying that there is a glitch and I have to update something Why the hell do I have to update Your Turbo Tax 2022?

xmasbaby0

Level 15

@Scotteb1 We cannot tell whether you are using the online software or the CD/download. If you have the CD/download then go up to the tool bar at the top of your screen and click on check for updates.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**