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Level 1
March 30, 2026
Question

Scam

  • March 30, 2026
  • 1 reply
  • 60 views

I clicked the do it yourself option as I have done for years, however, upon checkout it automatically charged expert help fees which were never utalized and will not allow a change without clearing and starting all over again! Why ask and have us choose options if you plan on throwing in hidden fees anyway? 

    1 reply

    Level 12
    March 31, 2026

    If you are using TurboTax Online, you can downgrade to a different product.  See the following steps on how to do it:

     

    1. In the left menu, select Switch Products. 
    2. Select Downgrade.

    How do I downgrade to a different TurboTax Online product?