ReCaptcha Error Import 1099 - "Error for site owner: Invalid site key"

Forum|Forum|1 year ago
February 8, 2025
25 replies
180 views

I have this issue too. Windows 11, on several different computers. Using 2024 Desktop Premier version of TurboTax. I get the ReCaptcha error, when trying to pull form 1099 from Morgan Stanley. This has worked flawlessly for the previous two years, this year it is failing due to the ReCaptcha error. I don't have a VPN. I have whitelisted the desktop TurboTax app, Intuit website, Morgan Stanley website.

Error is encountered on multiple financial sites, multiple computers.

Communication from app to financial institution ReCAPTCHA Enterprise interacts with the customer backend and webpages to trigger a sequence of JavaScript, HTML, and token authentication events, something in this code flow is not working on the TurboTax side of the fence. TurboTax developers need to figure this out and get it patched in a new software build.

Error:

"Error for site owner: Invalid site key"

Show previous replies

Kendra10

Level 2

I have the same issue with LPL Financial. My other financial institutions worked fine. None of the suggestions listed in this thread have worked to fix the issue.

Update: My issue cleared up so a patch must have gone out. It took about a dozen times of selecting bikes, stairs, etc., before I got past that part, but I could eventually get past ReCaptcha and get my files downloaded.

MarilynG

Level 15

There are so many possible configurations of computers, internet, and modems that it's difficult to pinpoint the issue for a particular user. As posted above, try updating Windows. Some financial institutions require that you allow third-part access before they will download. Check your financial account to see if this applies in your situation.

Some require that you use a Document ID (from your 1099 form PDF) to Sign In, instead of the normal Sign In.

Try disabling all anti-virus programs (including modems) temporarily.

Here's a link to Sign Up for Updates on the Captcha issue.

@mcleoli

@Kendra10

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Paul_F

Level 3

TurboTax just released an update which resolved the issue for me. TurboTax Desktop now imports through my VPN. So, the solution is to update TT the next time you start it.

One minor issue is that Google reCAPTCHA gets annoyed when so many people share IP addresses through a VPN. ReCAPTCHA throws an error message:

computer-or-network-may-be-sending-automated-queries, which you can expand to:

You could get this message if others that use the same Virtual Private Network (VPN) you use are sending automated searches to Google.

Some VPNs and tunnel services cause all traffic to be blocked because they make it impossible for Google to tell the difference between abusive and non-abusive traffic.

After I waited, I tried again. I received the most difficult CAPTCHA puzzles I have ever seen. They finally accepted me. Then TTD imported through the VPN.

Update your OS. Update TurboTax. Be patient with Google reCAPTCHA. Then success will hopefully be yours.