Skip to main content
TurboTax
Community
TurboTax
TurboTax
freemanx1
Level 2
June 2, 2019
Solved

Purchased a disk. Doesn't work with my operating system

This happened to me last year too - but I had forgotten. Can I  prove my purchase and get a code to continue or do I need to return disk to store?


David Freeman

(email removed)

SweetieJeanAnswer
Alumni - Champ
June 2, 2019
Return the disk to the store.
And it is not safe to post your email address on this public forum.
View in thread

4 replies

Alumni - Champ
SweetieJeanAlumni - ChampAnswer
Alumni - Champ
June 2, 2019
Return the disk to the store.
And it is not safe to post your email address on this public forum.
freemanx1Author
Level 2
June 2, 2019
Thanks. Can I delete my post?
freemanx1Author
Level 2
June 2, 2019
no need to reply. i figured it out.  thanks again
bluedeb
Alumni - Champ
bluedebAlumni - Champ
Alumni - Champ
June 2, 2019

Glad you figured it out.  I will close your post then you will not get any more reply's.  I also removed your email for your privacy since this is a public forum.

    TurboTax flag icon

    Unlock tailored help options in your account

    Create an account
    TurboTax Expert Assist
    TurboTax Expert

    Get answers to all your tax questions

    Our experts are available on-demand, no appointment needed. Get help all year long with TurboTax Expert Assist.

    Explore your options
    Terms & ConditionsAccessibility statement
    Sitemap
    Intuit
    TurboTax Credit Karma QuickBooks MailChimp

    ©1997-2026 Intuit, Inc. All rights reserved.
    Intuit, QuickBooks, QB, TurboTax, Credit Karma, and Mailchimp are registered trademarks of Intuit Inc. Terms and conditions, features, support, pricing, and service options subject to change without notice.

    Security Certification of the TurboTax Online application has been performed by C-Level Security.

    By accessing and using this page you agree to the Terms of Use.

    About Cookies Manage cookies

    TRUSTe nResult Certified e-File C-Level Security Certification
    Intuit
    TurboTax Credit Karma QuickBooks MailChimp

    © 2026 Intuit Canada ULC or its affiliated companies. All rights reserved. Intuit, QuickBooks, QB, TurboTax and ProFile are registered trademarks of Intuit Inc. Terms and conditions, features, support, pricing, and service options subject to change without notice.

    Copyright © Intuit Canada ULC, 2026. All rights reserved.

    About Cookies Manage cookies

    Intuit
    TurboTax Credit Karma QuickBooks MailChimp

    © 2026, Entreprises Intuit Canada ULC ou ses sociétés affiliées. Tous droits réservés. Intuit, QuickBooks, QB, TurboImpôt et ProFile sont des marques déposées d’Intuit Inc. Les modalités, prix, fonctions et options de service et de soutien peuvent changer sans préavis.

    © 2026, Entreprises Intuit Canada ULC. Tous droits réservés.

    À propos des témoins Gérer les témoins